Frequently Asked Questions
Everything you need to know about your Turin coffee journey.
What is the standard shipping time for Turin grinders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location.
Do Turin grinders come with a warranty?
Yes, all our grinders include a 1-year limited manufacturer's warranty that covers defects in materials and workmanship under normal home use.
What is your return policy for coffee equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that used grinders may be subject to a restocking fee due to hygiene and sanitation standards.
Are these grinders suitable for both espresso and filter coffee?
Absolutely. Turin grinders are designed with high-precision adjustment rings that allow you to switch seamlessly between fine espresso settings and coarser pour-over or French press grinds.
How do I clean and maintain my grinder?
We recommend dry cleaning your burrs with a dedicated brush or bellows every 2-4 weeks. Do not use water on the internal components or burrs to prevent rust and damage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay installments for flexible payment options.